On-Line Policies

Order Processing


Payment Processing

Disclaimer of Warranties and Limitation of Liability

You understand and agree that your use of www.suttonhardware.com is entirely at your own risk and that our services are provided "As Is" and "As Available". Sutton Hardware does not make any express or implied warranties, endorsements or representations whatsoever as to the operation of the Sutton Hardware website, information, content, materials, or products. This shall include, but not be limited to, implied warranties, of merchantability and fitness for a particular purpose and non-infringement, and warranties that access to or use of the service will be uninterrupted or error-free or that defects in the service will be corrected.


We are committed to respecting your privacy and the security of your personal information. We do not share information with any third party and we use the most current and securest credit card processing.


Most orders will be shipped to arrive within 2 to 5 days. We will strive to use the most econimical and sure method of shipping.

Order Cancellation

All online orders can be cancelled up to 48 hours past purchase.

Order Status

We do apologize but all order information can not be changed once you submit an order. All orders will be processed as quickly as possible. Once the process begins we are unable to modify it. We apologize for any inconvenience this may cause. All order status questions can be called in to (216)696-8340 or emailed to Questions where your response will be handled in a timely manner